Selasa, 30 Mei 2017

The ITIL (IT Infrastructure Library)

The ITIL (IT Infrastructure Library) consists of 5 volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Although the UK Government originally created the ITIL, it has rapidly been adopted across the world as the standard for best practice in the provision of information technology services.

As IT services become more closely aligned and integrated with the business, ITIL assists in establishing a business management approach and discipline to IT Service Management, stressing the complementary aspects of running IT like a business. Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services. The core of Service Management is transforming resources into valuable services

The ITIL (IT Infrastructure Library) Rating: 4.5 Diposkan Oleh: itil review