ITIL service support V2 This CD-ROM

ITIL service support V2 This CD-ROM, from CCTA, presents the version 2 ITIL approach for services support. It has full navigation, with toolbar and menu of links to tools that you will find useful whilst using the ITIL Service Support CD, as well as search and other facilities to guide you through the text.

A number of portals exist which offer guidance upon the topic of contingency planning:

             Business Continuity
             Disaster Recovery World
             The Business Continuity Toolkit

IT Outsourcing
For information on the application of ITIL to IT outsourcing see our IT Outsourcing page.

Related Process Models
The six sigma methodology is also an established method for process improvement. In some respects, it demonstrates a number of similar characteristics to ITIL.