Sabtu, 27 Mei 2017

ITIL Service Management

ITIL is the most recognized framework for IT service management in the world. Delivering a cohesive set of best-practice guidance drawn from public and private sectors internationally, ITIL helps service providers with best-practice guidance on the provision of quality IT services, and the processes, functions and other capabilities needed to support them.

ITIL benefits:

ITIL provides a systematic and professional approach to the management of IT services. Adopting its guidance offers users a huge range of benefits that include:

        Reduced costs
        Improved value creation
        Improved IT services through the use of proven best-practice processes
        Improved customer satisfaction through a more professional approach to service delivery
        Alignment with business needs, including the development of a business perspective
        Improved productivity
        High-quality IT services that benefit the business customer
        A balanced and flexible approach to service provision
        Well-designed services which meet customers' needs - now and in the future
        Ability to adopt and adapt to reflect business needs and maturity.

ITIL Service Management Rating: 4.5 Diposkan Oleh: itil review