Kamis, 18 Mei 2017

A Service Level Agreement

A Service Level Agreement, or SLA, is fundamental to service provision, from the perspective of both the supplier and the recipient. It documents and defines the parameters of the relationship itself.


The quality of the service level agreement is therefore a critical matter. It is not an area that can be left to chance, and must command careful attention.

To assist with this task, our service level agreement page considers service level agreements more closely, and identifies a simple but comprehensive resource to assist.

A Service Level Agreement Rating: 4.5 Diposkan Oleh: itil review